Terms and Conditions
In the event of a dog or cat not being collected within 7 days of the agreed departure date (unless otherwise advised) we reserve the right to rehouse your dog or cat.
All belongings left at Lombard Tree are done entirely at the clients risk.
Damage to Property:
If your dog or cat causes damage to our fixtures, fittings or property you will be invoiced the cost of replacement or repairs.
Dogs or Cats sharing a kennel/cattery:
When 2 or more pets from the same household are housed together at the clients request, this is done so at the clients risk. We reserve the right to separate them if we feel this is necessary and any additional costs incurred will be charged to the client.
In the event that we deem that your dog or cat requires veterinary treatment or a check, we will either contact the clients vet or our own approved vet who are on call 24 hours a day, 7 days a week.
Avenue Road Veterinary Clinic
17, Avenue Road
Our travel costs and any veterinary charges will be added to your invoice. If this is not related to a pre-existing condition, we will forward a claim to Pet Plan Insurance.
Pet Plan Insurance:
All cats and dogs are covered whilst staying at Lombard Tree for veterinary fees, accidents and illness up to the value of £1500. This cover excludes pre-existing conditions prior to boarding, all cats and dogs must be fit, healthy and in good condition upon arrival.
Flea, Lice ,Tick and Worm Treatment:
We advise all customers to worm and flea treat their cats and dogs within 1 week prior to boarding for their own well being. If there is evidence of fleas, lice, ticks or worms whilst they are staying with us, we will contact your vets to arrange treatment. The cost of any treatment will be invoiced to the client.
Vaccination and Health:
Animals are boarded at the sole risk of their owners and whilst every care will be taken, we cannot be held liable for illness, injury or the death of any animal within our care.
An up to date vaccination record must be shown before cats and dogs are allowed in to the kennels or cattery. Primary vaccinations need to be completed at least 2 weeks prior to start of boarding.
Homeopathic Vaccination is not acceptable
Dogs need to be covered for:
- Canine parvo virus
- Canine distemper
- Canine adenovirus/infectious canine hepatitis
- Kennel cough ( Bordetella bronchiseptica/ canine parainfluenza virus)
Cats need to be covered for:
- Feline parvovirus (feline infectious enteritis)
- Feline panleukopenia
- Feline respiratory viruses ( feline herpes virus and feline calici virus)
Viewings, drop off and collections of dogs and cats can only be made within our opening hours. Outside of these hours you will not be attended.
We are closed for drop off, pick up and viewings on all Bank Holidays. On Christmas Eve and New Years Eve we are only open 8.30am to 12noon.
Cancellations / Alterations to Bookings:
A non- refundable deposit of £25 is required for all bookings which will be deducted from the final bill. Cancellations must be made at least 7 days before the start of bookings, otherwise you will be invoiced in full for the daily rate of any days that cannot be rebooked. If dogs or cats are collected early you will be invoiced for the full duration of the booking.